Support & FAQ
Resource Documents
Adaptive Bed Sensor
Emergency Push Button
Thin Chair Occupancy Sensor
Presence Detector Sensor
Frequently Asked Questions
Safe at Home App FAQ:
The In-Home App allows a user to monitor different sensors throughout a home without the expense of main hub or an internet connection.
An Internet connection is not needed in the home where the app is running. You will need an internet connection to download and install the app on the device being used.
SafeAtHome (All one word)
Visit our Distributors page to get a list of distributors and where to purchase.
Simply click on the Add Sensor button on the bottom of the screen. Select the device you want to add, and the App will walk you through the installation of the device.
The ABS Bed Sensor is designed to go under the mattress, approximately mid body. Please follow the instructions included with the sensor, and on the step-by-step installation on the App.
Call buttons are generally used next to a bed, on a table next to the most commonly used chair, or on the counter next to the toilet.
Not at this time. We are working on Push Notifications for future releases.
The bed sensor is designed to be used as a one-person sensor. It will not pick up multiple people in the bed. If you are monitoring multiple people in one bed, you will need a bed sensor for each person.
All of our sensors are designed to have a 2 year battery life.
For technical assistance, email: support@aipmonitoring.com
AIP Monitoring Service FAQ:
The AIP Monitoring service provides a system to track the activities of daily living, along with trending data for Bio Sensors, and the ability to add alerts based on events. The system also has an optional camera system for added information.
An internet connection is not required in the residence being monitored for the basic system. However, an internet connection is needed for viewing the portal. An internet connection in the residence is recommended for the optional camera system to keep cost down.
YES, Our system is designed to be installed with little effort. There are complete instructions included with the system. If you are unable to do the install, your distributor will assist you in finding an installer.
There is an Add Device button in the setting section of the portal.
You will need to login at: Portal.aipmonitoring.com
There is an optional Battery Backup for the hub that will keep you connected to the network in case of a power failure.
All of our sensors are designed to have a 2 year battery life.
The bed sensor is designed to be used as a one-person sensor. It will not pick up multiple people in the bed. If you are monitoring multiple people in one bed, you will need a bed sensor for each person.
Installation instructions for the Bed Sensor can be found HERE.
Click on our Distributors page for a list of system distributors. They have been trained to answer all of your questions. If you have questions about a system you currently have, please contact the distributor you purchased from.
Benefits for your family
A comprehensive wellness monitoring system drastically reduces the cost by decreasing the level of external care needed. It also allows loved ones to live safely and independently within their homes. The sensors also track health trends in case intervention is necessary.
